How do I cancel my wu-yi tea order?? I didn't realize what I was getting into, I don't want to pay 37 bucks!

18 responses so far ↓

• 1 Jeremy D // Feb, 2008

  Well, according to the 800 number on the Wu-Yi site, you email markcustomersupport@gmail.com, include your order number and name and tell them you want to cancel. HOWEVER, everything I found online indicated that the email address was pretty non-responsive.

  What I did was went to the original website (http://www.wu-yisource.com/) and clicked on the blue "Chat with us Live!" box to speak w/ a customer service rep. After waiting for about 45 minutes, I finally got a rep in the chat box, and cancelled my Wu-Yi subscription and invoked the 60-day money-back guarantee to return the unused portion. The rep gave me a return number and address, and said that when they got the return from me, they would refund the price, less shipping. (I'll say that to my surprise, once I finally got a rep in the chat, he was VERY responsive, and gave me no difficulty whatsoever in canceling. We'll see how responsive the actual refund is.)

  Note that when you ordered the tea, you also "signed up" for a "free" 30 day trial membership to the "Living Lean" program. You need to cancel this as well or they'll auto-charge you $19.95 a month for the subscription 31 days after you ordered your tea. Call 1/866-396-5711 to cancel that one.

  Good luck!!!

• 2 margaret coleman // May, 2008

  Please cancel my order I can’t take these pills by order of my Dr. I have cancer and he is upset that I would take them I am stopping your checks at the bank no more tea please

• 3 Delfina Reyes // Jun, 2008

  I want to cancel my order I don’t have an order number cause I did get one when the tea arrive. Any way I drink the tea and it and did what I had to do but it just made feel ill at all time so I had to stop drinking it.

• 4 cynthia // Jun, 2008

  i want to cancel my order i sent the other tea back please refund all the money taken from my credit card except the shipping and handling. i do understand paying for that. several friends ordered the tea and it didnt work for them, so i sent mine back. i ordered the tea on 05-27-08 from a tv commerical. i no longer want this item. please refund my money today and dont charge my credit card from this day 06-27-08 on. thank you for your time.
  cynthia hoots

• 5 Margo Snyder // Jun, 2008

  I will keep what was shipped, but please cancel further orders. Thank You.

  Margo Snyder

• 6 Judy Parks // Jun, 2008

  Please cancel all further shipments of the tea I cant use them .I have several medical problems,cant use the teas. DONOT SEND ! CANCEL ALL FURTHER ORDERS!!
  Thank You ID#2435928;3547857

  Judy Parks
  468 Nugget Ridge Rd
  Dawsonville,Ga 30534
  7062654020

  PLEASE SAND ME A CONFERMATION TO THIS CANCELATION.
  Thank You

• 7 Carol Holder // Jun, 2008

  Please cancel my order for the tea. Due to medical restrictions I can’t have the tea. I am canceling all future tea orders.
  Carol Holder
  6468 Washington St. #86 Yountville, CA.9459
  Please send me a conformation So I will know this order is cancelled. Thank you!

• 8 Beverly Lee // Jun, 2008

  ikea order #3489544 Please cancel my order/membership. I do not want to receive any more tea! Thank you.

• 9 robert imlay // Jul, 2008

  My order number is 3485848 Please cancel all other shipments as of July 3rd 2008 .Thank you Robert Imlay

• 10 robert imlay // Jul, 2008

  Please cancel all other shipments of the Wu-Yi tea. my order number is 3485848. as of july 3 rd 2008

• 11 Peggy White // Jul, 2008

  Please cancel my order!!! Thank you. my order#3541273

• 12 Quentella Morris // Jul, 2008

  Please cancel my order. I did not give you permission to assess my credit card for any more of your tea. The ID number is 1783842.

  Thank you for your cooperation.

• 13 debbie zimmerman // Jul, 2008

  please cancell my order, I can’y afford it!! I am on a limited income!! I only make $200. every two weeks! PLEASE

• 14 debbie zimmerman // Jul, 2008

  I am so dissappointed with the way you people try to RIP-OFF people!!! PLEASE CANCELL my order, that was suppose to be FREE

• 15 Barbara Yelder // Jul, 2008

  Please cancel my membership and any orders becauce I never received the product to try it out I waited and still have not received it. Thanks

• 16 Barbara Yelder // Jul, 2008

  Please email me my confirmation

• 17 Sandra Wersen // Aug, 2008

  I have been trying to find out if I have been billed for a full month of ure product even if I haven’t been able to try it yet. But, no one can find my original order for the trial package I recieved. Because of this and the fact that my doctor won’t let me take it, I would rather my order been completely cancelled and no CHARGES taken out of my credit card account. I have already paid for the shipping and handling of the product and that is all I will approve for on my account. I have tried to call and cancel, and I was on the live chat earlier with Raven, but no one seems to be able to find my order or account number. For this reason alone, please if u find my name and account, just cancel because this shows poor business handling on ure part.

• 18 csoke tunde // Oct, 2008

  please cancel my order nr.4070400!!thank you!!tunde

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